Last Updated: February 1, 2023
PERSONAL INFORMATION WE COLLECT
When you access or use our Services, we may collect the following categories of information:
We collect data from and about you from the following sources:
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
We collect and use the information we collect from you for the following purposes:
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL INFORMATION
We have set out below, in a table format, a description of all the ways we use your personal information, and which of the legal bases we rely on to do so.
|Purpose/Activity||Type of data||LAWFUL BASIS FOR PROCESSING|
|To register you as a new customer|| (a) Identity
|Performance of a contract|
| To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey.
| (a) Identity
| (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to complete a survey, sign up for an event, subscribe for information or updates.|| (a) Identity
(e) Marketing and Communications
| (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)|| (a) Identity
| (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To deliver relevant website content, general marketing and messaging to you and measure or understand the effectiveness of the advertising we serve to you|| (a) Identity
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform and measure our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences|| (a) Technical
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you|| (a) Identity
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
Affiliates. We may disclose your information to companies that we own or control, that are owned or controlled by us, or that are under common ownership or control.
Service Providers. To provide and support the Services, sometimes we use other companies as service providers to transmit, collect, process, or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for providing their services to us. These include:
Corporate Event. If Inotiv, or any portion of our assets, is acquired by, merged with, transferred to, or invested in by another company, we may share your personal information with that company or other third parties involved in the business transition.
Marketing, advertising and analytics providers. We disclose information to other companies that conduct marketing and advertising services to promote our Services. This includes directing digital (online) targeted advertising and other marketing offers, promotions, rewards, contests, upcoming events, and notices to you.
Legal. We share information where necessary to comply with applicable law, to respond to requests from law enforcement agencies or other government authorities or third parties, as permitted by law, and without your consent when it is necessary to protect our customers, employees, or property, in emergency situations, or to enforce rights under our terms or service and policies.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We keep your data for only as long it is needed to complete the purpose for which it was collected or as required by law. To determine the appropriate retention period for personal information, we use the following criteria:
Individual pieces of personal information such as those listed above may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.
Your browser or device may include "Do Not Track" functionality. Because definitions and rules for a "Do Not Track" standard have not yet been established, including whether such signals must be user-enabled, we do not yet respond to "Do Not Track" signals sent from browsers.
Protecting your personal information is important to us. We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
INFORMATION FROM CHILDREN
Our websites are not directed toward children under 16 years of age, and Inotiv does not knowingly collect any information from children under 16 years of age. If we learn that we have inadvertently gathered Personal Information from a child under the age of 16, we will take reasonable measures to promptly remove that information from our records.
YOUR PRIVACY RIGHTS
Depending on where you reside, you may have the following rights with respect to your personal information under applicable data protection laws in your jurisdiction:
To submit a request to exercise your rights, please contact us through this form Data Rights Request or send us an email at firstname.lastname@example.org.
Please note that, in order to verify your identity, we may require you to provide us with information prior to accessing any records containing information about you.
We may have a reason under the law why we do not have to comply with your request, or we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
CROSS-BORDER TRANSFER OF DATA
If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law.
LODGING A COMPLAINT
Users that reside in the EEA, Switzerland, or the UK have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here.
NOTICE FOR CALIFORNIA RESIDENTS
California Consumer Privacy Act
California residents have the right to receive notice of the categories of personal information we collect, the purposes for which those categories of personal information will be used, and how we determine the length of time for which the personal information is maintained. You are also entitled to receive notice regarding how we disclose personal information and your rights.
Categories of personal information collected. We collect and use the following categories of personal information:
Identifiers; contact information; commercial information; internet or other electronic network activity information; and audio, electronic or visual information. For more information see How We Collect and Use Your Personal Information above.
Categories of sources of personal information collected. We collect the personal information described above from the categories of sources set forth above in Sources of Personal Information.
Purposes of collection. We collect and use your personal information for the purposes set forth above in How We Collect and Use your Personal Information.
Retention. We retain the personal information we receive as set forth above in How Long We Keep Your Personal Information.
Disclosure of Personal Information. We disclose the categories of personal information described above for business and commercial purposes to the categories of parties set forth above in How We Disclose Your Personal Information.
Sale or Sharing of Personal Information. We "sell" or "share" (as defined under California law) the following categories of personal information to the following categories of parties:
Right to Opt Out of “Sale” or "Sharing" of Personal Information. You have a right to opt out from future “sales” or "sharing" of personal information. You can exercise this right by clicking the “Do Not Sell or Share My Information” link.
Right to Know, Correct, and Request Deletion. You have the right to request that we disclose what personal information we collect, use, and sell, as well as the right to request that we delete certain personal information that we have collected from you. If we hold personal information that is not accurate, you have the right to request that we correct this information.
You or your authorized agent may submit a request to exercise your rights by submitting a Data Rights Request form or by calling 833-448-3273.
For your security and to ensure unauthorized parties do not access your personal information, we will require you to verify your identity before we can act on your request. For requests to correct inaccurate information, we may ask you to provide documentation that demonstrates why or how the existing information is inaccurate.
Before accepting a request from an authorized agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us or confirm that you provided the authorized agent permission to submit the request.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information that relates to you.
Right to Restrict Use of Sensitive Personal Information. California residents have the right to request that a business limit its processing of sensitive personal information under certain circumstances. You can exercise your right by submitting a Data Rights Request form, by calling 833-448-3273 or by emailing us at email@example.com.
Right to Non-Discrimination. You have a right not to receive discriminatory treatment for the exercise of your privacy rights.
Shine the Light law
California residents are entitled to request and obtain certain information about the disclosure of certain categories of their Personal Information to third parties for their direct marketing purposes. Requests may be sent to firstname.lastname@example.org.
HOW TO CONTACT US